Loyalty card

With a loyalty card, a percentage of the purchase amount is collected on the purchase, according to the value of the shopping cart. The corresponding % of the purchase amount is collected as a bonus on the loyalty card account, i.e. 1 bonus is worth €1, so the % collected as a bonus has a monetary value.

• From a purchase of €2 up to €14.99, 1% of the purchase amount will be collected.
• From €15 up to €24.99, 1.5% of the purchase amount will be collected.
• For purchases of €25 or more, 2% of the purchase amount will be collected.
• When using the Customer Card, the bonus amount collected for the customer is shown on the purchase receipt.
• The bonus will be credited to the Customer Card Account only if the cardholder purchases goods with a minimum purchase amount of €2.
• The bonus is calculated on the final cost of the purchase, minus any products* not covered by the collection scheme and the part paid with the bonus.

* The loyalty card bonus does not apply to the following products: cigarette products, alcohol, calling cards, lottery tickets, panditaara, bus tickets, gift cards.

No additional bonus is given when paying for a purchase with a bonus, i.e. if the customer uses the bonus collected when paying for the purchase, the part of the purchase amount paid by the customer in cash or by card will be counted as a new bonus.

The bonus can be used as a means of payment as much as the bonus balance on the Customer’s card account, but not more than 90% of the future purchase amount.
NT: If the accumulated bonus balance is worth €10 and the value of the shopping cart is also €10, the bonus can be paid to the value of €9 and €1 must be paid in cash or by card.

Bonuses accrued to the customer account will start the day after the purchase.
The bonus is accrued for six months and can be used for six + one month. The accumulation periods and expiry dates are fixed by calendar year and there are two of them:
1. There are two types of bonus: 1. for purchases made in January, February, March, April, May, June, the bonus is collected until 30 June and can be used until 31 July;
2. for purchases made in July, August, September, October, November and December, the bonus is collected until 31 December and can be used until 31 January.

After the expiry date, the bonus balance will be cancelled and will not be compensated.

If necessary, each customer can ask for a statement of the history of the vouchers (collections and realisations) at the cash desks of the shops.

The loyalty card application form is available in Grossi Grocery stores at the alcohol counter and at www.grossitoidukaubad.ee.

You can purchase a Grossi Grocery customer card at any Grossi Grocery store alcohol counter. You must be at least 16 years old to get a loyalty card.
Application form on the website:

1. Print out the application form.
2. Bring the completed, filled in and signed application form to to the Grossi Grocery store and present it at the Alcohol Counter.
3. The fee for a loyalty card is 1€.

You can also fill in the application form in all Grossi Food stores.
Fill in the application form in the store:

1. The loyalty card application form can be obtained from the Grossi Grocery store’s liquor counter.
2. Card applicant fills in a questionnaire
3. Returns it to the cashier, who then activates the card.
4. The applicant pays €1 for the loyalty card.

When you submit the application form at the Grossi Grocery liquor store checkout, you will be issued a Grossi Grocery customer card and/or your ID card will be activated as a customer card. The Grossi Grocery Customer Card will be valid immediately upon activation.

THE LOYALTY CARD WILL ONLY BE ACTIVATED IF ALL THE MANDATORY FIELDS HAVE BEEN FILLED IN AND THE APPLICATION FORM HAS BEEN SIGNED.

1. The loyalty card is valid in all OG Elektra AS stores.

2. The cost of the loyalty card is 1 EURO (OG Elektra AS reserves the right to unilaterally change the cost of the loyalty card by informing Grossi Grocery stores and the website www.ogelektra.ee prior to the change of the fee). ID-card as a customer card is free of charge.

3. The customer card must be presented to the cashier before paying for purchases.

4. In the event of loss or damage to the card, the card will expire and the cost of the card as per the price list must be paid to replace the lost, stolen or damaged card.

5. In case of loss of the card, further information or complaints, please contact us by phone +372 322 3560 during working days from 8.00 to 17.00 or by e-mail to klienditugi@ogelektra.ee.

Please read the terms and conditions of the Client Card carefully before signing the Client Card application form! This will help to avoid confusion when using the Client Card.

The loyalty card is personal and may not be transferred to third parties. Only the holder of the Client Card may use the Client Card. The cashier in the shop has the right to ask the customer for an identity document in order to check the identity of the person.

Only one loyalty card and one ID-card can be issued as a loyalty card for one person.

To apply for a loyalty card, you must be at least 16 years old.

The card is issued to natural persons only, legal persons are not issued a card.

Protect the card from mechanical damage and damage to its surface. Avoid any other activity that could damage the card.

Protect the card from direct sunlight and other external influences (temperature effects, ultraviolet rays, etc.).

It is advisable to keep the card separate from keys, flashcards, etc. If necessary, clean the card with a soft cloth. Do not use cleaning agents containing solvents or acids.

When processing personal data, OG Elektra AS undertakes to comply with the Personal Data Protection Act and the confidentiality requirements.

OG Elektra AS reserves the right to unilaterally modify the terms and conditions of the customer card programme by notifying this on the website www.ogelektra.ee.

Lost, stolen or damaged cards will not be replaced. To replace a lost, stolen or mutilated card, you must pay the cost of the card according to the price list.

In case of loss of the card, further information or complaints, please contact us by phone +372 322 3560 during working days from 8.00 to 17.00 or by e-mail to klienditugi@ogelektra.ee.

When paying for goods or services, please present a loyalty card or an ID card that has been formatted as a loyalty card.

A loyalty card is personal and is intended for use only by the loyalty card user as specified in the loyalty card application.

In this notice we describe how and where we process personal data within the framework of the Grossi Grocery Customer Card.
The controller of personal data is OG Elektra AS, registered address Keskuse, Tobia village Rakvere rural municipality Lääne-Viru county 44416, Estonia, e-mail klienditugi@ogelektra.ee, telephone +372 322 3560.

What information do we collect, why do we do it?
In order to register as a Grossi Grocery customer cardholder, personal data must be provided. The personal data we ask for are: first name, surname, personal identification number, address by county. The legal basis for the processing of non-identifiable personal data is the customer’s consent, which he or she must add as a signature on a paper Grossi Grocery customer card application form.

If the customer fails to provide the above information, he/she will not be able to use the Grossi Grocery loyalty card. The loyalty card is personal and can be used as a loyalty card with an ID-card if desired. The store cashier has the right to ask the customer for an identity document in order to verify the identity of the person.

From which sources do we collect personal data, how do we store them?
We collect personal data from the customer, which the customer discloses when filling in the Grossi Grocery customer card application form.
The customer’s personal data is processed only for the purpose of ensuring the use of the Grossi Grocery customer card. No sensitive personal data of the customer will be collected or processed under the loyalty card programme.

All personal data requested from the customer will be stored in the customer system for as long as the customer uses the Grossi Grocery loyalty card. If for any reason the customer no longer wishes to use the Grossi Grocery loyalty card, or if the card is broken or lost, the customer must notify Grossi Grocery by calling +372 322 3560 on weekdays between 8:00 and 17:00 or by writing to klienditugi@ogelektra.ee. If the customer does not wish to receive a new Grossi Grocery loyalty card, the personal data will be securely deleted after the customer has been informed so that they can no longer be associated with the customer.

In relation to personal data concerning him or her, the customer has all rights under the Personal Data Protection Act, including the right to receive clear and comprehensible information about his or her data, to request access to personal data, to request correction or deletion of data, restriction of processing. As we process personal data on the basis of the customer’s consent, the customer has the right to withdraw his or her consent to the processing of personal data at any time. Once consent is withdrawn, the Grossi Grocery customer card becomes inactive.